Dealing with AIM Chimney for a new wood stove insert was a painless process and it has worked out very well. The Osburn 2000 was a replacement for our other insert. We now have a beautiful insert throwing lots of heat and we are pleased. The two installers ( Jared and Carter /grandsons of the owner ) are so well mannered and they explain everything. The place was left clean and tidy. In the Office, Yvette is a good communicator and keeps you in the loop. 5 Stars for sure Beth C in Oro-Medonte May 2022