We have been making the drive to Uncle Roy’s for many years and have always been happy with the food and the service. This evening was an exception. We waited almost 20 minutes for menus, or to be acknowledged in some way. My husband finally walked over to the counter to ask for menus. We ordered drinks and two egg rolls to start, and another two egg rolls when our dinner arrived. We were served four egg rolls at once, and our drinks never did come! Their egg rolls are still the best anywhere, and the food was fine, except that the sweet and sour chicken balls were served with a very small amount of sauce. We asked for some extra sauce, and were charged $4 for it! The biggest disappointment was the service - which was non existent. Once our food arrived - not by our server but by someone from the kitchen - we never saw the server again. We finally went to the counter to ask for some water, since the drinks we had originally ordered never came. When we finished eating we waited for a bill, or again, some acknowledgment that we were finished and ready to leave. We had to go back to the counter and ask for take out containers, and for our bill. We left this evening very disappointed in our experience. Uncle Roy’s has been a favourite of my husband for almost 20 years (even when it used to be The Dynasty), but the hour drive to get there no longer seems worth it.
Clean atmosphere but the service and food are substandard. Waited a long time to get any attention from waiter, we ordered our food and the appetizers came at different times (at least 5 minutes apart). Than we had to wait for noodle crackers. When the food came the rice tasted like gas or propane taste, my partner thought the pan might have been burnt. It was inedible. We waited but the waitress never came back to refill drinks. I did not eat any rice and told the waitress about the off taste and they did nothing. I paid full price and they did not care about my concerns or that i did not eat.
I apologize that you had a bad experience at our establishment, I'm unsure why your rice may have tasted that way because we don't use propane anywhere is in restaurant, maybe one day you might give our place another try
The portions are embarrassing to say the least. The owners need to give the cooks permission to properly portion the food. Shameful. The waitress I will say was awesome. Oh and when someone asks for lettuce on their burger. Please give your staff the go ahead to please the customer. Extremely dissappointed.
Excellent selection of quality food. Friendly efficient service in a comfortable and squeaky clean establishment. Looking for good food, at a good price, with friendly service, Uncle Roy's is your best bet!
My friends and I went into Uncle Roy's for lunch to warm up on this cold winter day with some nice warm soup. It was fantastic! The staff was friendly and the atmosphere was delightful. I would recommend this restaurant to everyone that is looking for a family friendly dining experience with top quality food. Thanks for making our lunch delightful!
I have been to Uncle Roy's numerous times. I enjoyed the great Chinese cuisine along with the wide variety of Canadian food they offer. The waitress was friendly and enthusiastic about her job. With the great food and quality service I will for sure be back in the near future.
Went to Uncle Roy's for lunch today and it was quite enjoyable. Our waitress was very friendly and personable and the food was quick and tasty! Great spot for a quick, filling and inexpensive lunch during the week.
I have had dinner at Uncle Roy's a few times over the past few weeks, and it is always delicious! The service is fast and the staff is friendly, and their food is top notch! Definitely the best Chinese food in Midland - highly recommendeed!!! :o)
Uncle Roys new location is fantastic. The overall decor is stylish and less tacky. The new colour combination look great. The food always arrives at our table just the way we ordered it. Fresh produce and ingredients being used. Friendly staff. It will still be our favorite Chinese restaurant to go to when we`re craving Chinese cuisine
We eat at Uncle Roys at least twice a week, and their food is the freshest and most tasty Chinese food we've ever had. The service is great, quick and friendly. We can't wait till they move to their new location up the street. It will be bigger better and the expected great food like they always have.
Uncle Roy's is the best chinese food restaurant in the simcoe area the food is awesome and service is great not to mention the owner roy will actually converse with the costomers in a friendly manor I have and will always recommend this restaurant to everyone....Mike O.
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