Etiquette for a Home Service Call During COVID-19

With the recent COVID-19 pandemic, our top priority here at Triple Tech is the health and well-being of our employees, customers and community. We recognize that our local community members will still need emergency plumbing, heating and electrical services during this time. In order to continue to be able to provide these services, we are following precautionary measures to minimize any potential risk while being able to continue servicing our customers.

Some of the precautionary measures we are following are:

• To help keep our technicians and customers safe we will be wearing face masks and using cleaning products. We will also avoid shaking hands at this time.

• Our technicians have all been given cleaning products to use on job sites as needed.

There are also things that you can do before, during, and after the service call that can help protect yourself as well as the technician.

Mark a Clear Path

It is a good idea to plan a path for the technician to use through your home, as well as picking out a spot for them to put their tools. If possible, remove anything that might be in the technician’s way. This will help ensure that they touch fewer things and spends less time in your home.

Prepare the Work Area

To help protect the technician, you can clean the area where they will be working before they arrive. This helps protect them in the event the virus is in your home (even if you’re not aware of it).

You can also put out disposable paper or plastic, or a washable sheet on which the worker can walk as well as place their tools upon. This will help reduce the number of surfaces the technician would be in contact with.

Stand 2 Meters Back

Continue to follow physical distancing by keeping 2 meters away from the technician at all times. This will help minimize both party’s exposure to one another during the service call.

Protect your Hands

If you have to hand something to the worker, use gloves or something like a paper towel to cover the item when you pass it. Then wash your hands vigorously, for good measure. If you must sign something, use your own pen or stylus (for touch screens).

Cleaning Up

After the technician has completed the job, wash your hands again - you can never do this too much! Then remove any coverings you put on the floor and dispose of them or put them in the washer. Then clean a six-foot area around the path the technician used.

Payment Options

Triple Tech still has a variety of payment options available to keep you and our staff safe.

We are still accepting cash and cheques in secure envelopes, as well as e-transfers. We have also implemented a contactless credit card payment system specifically for this time. If you have any questions about invoicing or payment methods, we would be happy to further explain.

If you have any further questions, do not hesitate to call Triple Tech at 705-333-8324. We are on call for you, our community, 24/7 during this pandemic and beyond.