Privacy Policy
The Midland Cultural
Centre Policy on the Protection of Patron and Donor Information
Contact Information: Our
Postal Address is: Midland Cultural Centre, 333 King St., Midland ON L4R 4K4. We can be reached via e-mail at chairman@midlandculturalcentre.com or by telephone at 705.527.4420.
Outline of Policy: The Midland Cultural
Centre (“MCC”) is devoted to the following principles which form the basis of
the "Personal Information Protection and Electronic Documents Act"
(formerly known as Bill C-6).
Defining
Personal Information: Personal
information is information about an identifiable individual.
Accountability: MCC
has a
designated Privacy Officer. The individual responsible for the protection of MCC
identifiable individual information is the President & Chair of the Board.
Information and Purposes: Personal information on MCC
patrons and donors may include:
- Name
- Home and
business address
- Residential and
business telephone numbers
- E-mail address
- Age
- Credit card
information
- Purchase and
donation history
- Medical
information (related to seating needs)
- Professional and
personal relationships, affiliations and activities
- Artistic
preferences and other personal interests
- Seating and
donation preferences
- Patron and donor
communications such as letters or verbal feedback
- Methods and
preferences of MCC communications
- Any new purpose
consistent with the aforesaid as approved by the Privacy Officer
How information
is to be used:
- To communicate
with and maintain a responsible professional relationship with MCC patrons
and donors including:
- To inform you if there is a change to, or
cancellation of, a performance for which you have tickets.
- To connect specific seats to your account allowing
us to replace your tickets if they have been lost or forgotten.
- To contact you if there is a problem with your
credit card information
- To send you a tax receipt if you have made a
donation
- To inform you, from time to time, about additional
performances, services, special offers, or donor opportunities which we think
may be of interest to you
- To understand
the needs and desires of patrons and donors, and to develop sales, service
and donor programs appropriate for MCC patrons and donors
- To meet legal
and regulatory requirements
- Sponsorship
plays a vital role in funding our operations. On behalf of our sponsors,
we may occasionally share special promotions with our patrons and donors
- We do not sell
our list or patron and donor information under any circumstance
Consent re
Information: Consent for the
collection, retention and use of personal patron and donor information is
implicit when patrons and donors provide such information. MCC patron and donor
information is never sold. MCC may on occasion exchange names and addresses
from its database with other cultural organizations that MCC believes would be
of interest to its patrons and donors. Patrons and donors may request that MCC
limit its communications with them, or specify that their names not be
exchanged with other organizations, by contacting MCC. These requests will be
implemented immediately although due to the extensive lead-time for printing
and processing of our mailings, communications may not cease for a one-month
period.
Limits on Collection: All information that is collected
is used by MCC for communicating with patrons and donors, for patron and donor
service and for patron and donor analysis. Information that does not validly serve
these purposes will not be collected or retained.
Limits on Use, Disclosure
and Retention: Personal information
shall not be used, stored or disclosed for purposes other than those for which
it was collected, except with the consent of the individual or as required by
law. Personal information shall be retained only as long as necessary for the
fulfillment of those purposes.
Accuracy: MCC makes every effort to
create and maintain accurate electronic-data and hard-copy files. MCC attempts
to update all files when new information
becomes available or is provided.
Safeguards: MCC has processes and
procedures in place to ensure security safeguards for patron and donor information.
Only authorized MCC staff may have access to patron and donor information. MCC
patron and donor information is never sold, but on occasion MCC may exchange
the names and addresses from its database with other cultural organizations
that would be of interest to our patrons and donors.
Transparency: These policies are
intended to fully disclose the principles that MCC will strive to maintain.
Accessing Personal
Information: Upon formal written request,
an MCC patron or donor shall be informed of the existence, use and disclosure
of his or her personal information, and shall be given access to that
information. The accuracy or completeness of such information will be amended
as appropriate. To ensure that personal information is accurate, complete and
up to date, MCC urges its patrons and donors to provide to MCC any changes to
addresses, telephone numbers and email addresses.
Privacy Concerns: If you have questions,
concerns, or comments about our privacy policy, we invite you to convey them to
the MCC, 333 King St., Midland ON L4R 4K4 Attention: Privacy Officer. Please also feel
free to contact the Privacy Officer via e-mail at chairman@midlandculturalcentre.com or by telephone at 705.527.4420
(and ask for the Chairman of the Board). MCC values your opinions and will reply as quickly as possible and
inform you of the steps, if any, taken to address the concern or suggestion.