Our Policies
Check-in and Check-out
We try to be incredibly flexible with our guests when checking in or out and do our best to accommodate requests. For this reason we ask that customers let us know an approximate arrival time. We allow drop-offs as early as 6:00 am and pick-ups as late as 10:00pm. There may be times when requests cannot be accommodated but we will do our best!
What to Bring
For check-in we ask that you bring one completed copy of the contract and a completed client information sheet for each dog that will be boarded. You can download these forms from the “client forms” section on this page. We also require a copy of your dog’s most recent vaccinations for our records. We ask that you bring your dog’s regular food. If we do run out of food while you are away we will purchase the same type of food in sufficient quantity to last until your return. Owners are also welcome to bring their dog’s bed and any toys or treats that their dog is used to having on a regular basis.
Late Pick-ups
No extra charges will be incurred if your dog is picked up by 10:00 am on the scheduled pick-up day. After 10:00am there may be additional charges. These charges will not exceed the $18 we charge for daycare.
Our Emergency Guarantee
There may be times when for health or family reasons you require emergency, last minute boarding for your dog. At Iron Horse we provide our regular customers with the added comfort of knowing that we will find a space for their dog during these difficult times. Emergency pick-up at your home is also available if needed.
Peak Periods, Holiday and Long Weekends
We do not increase our rates for long week-ends or holidays. For new customers, we require a 50% deposit to reserve bookings during peak periods.