Every person in the dealership is a team member, each team member recognizes that he or she must meet or exceed the customer's goals, the dealership's goals, and his or her personal goals equally in order for the customer - dealership relationship to be successful. Tom Smith Chevrolet Buick GMC is a "country store" in the city. The company accomplishes this by providing professional, no-pressure, hassle free sales and service; through the open-door policy of the owner; Tom Smith; and by empowering each team member to make decisions based on the benefits to the customer.

Supporting this is the company's communications and attitude: open, creditable, honest, and with integrity. Tom Smith Chevrolet Buick GMC values people.