Visiting in Midland area. Just had supper. Amazing food. My wife had fish &chips. Fish was crunchy on the outside and flaky and moist on inside. I had an amazing jambalaya. It was fresh and perfectly spiced with lots of perfectly cooked shrimp. Service was good but people smoking nearby and wind blowing in the wrong direction bothered us a bit. Live music was great btw!
Thank you Colin. I'm both speechless and delighted you enjoy your dining occasions at the boathouse. Your testimony makes me even more proud of my staff that work to earn your trust each and every day. Best Roy
Our group stopped in for lunch, Sat. Sept 8, 1012. We were pleasantly greeted by the friendly staff and delicious menu. The chowder was to die for and the Roy Sandwich was suburb, along with all our other menu choices. The Boathouse was a wonderful stop after a bike ride along the Tay Shore Trail. A perfect "re-fuel" for the continued ride. Thanks, Roy!
Sunday September 23 was my husband birthday we were to have a big feast at our store but plans changed the staff at the boathouse helped us with the change and we were able to enjoy alot of wings that were by the way amazing at other location. A big thank you to all the staff for there help
We were at the restaurant last night (Aug 19, 2012). We always went to Scully's for the last 8 years to have good food and to sit on the waterfront patio. We did not notice that it was called the boathouse until we were sitting on the patio looking at the menu and waiting for almost 20 min for a waitress to show up. The menu was different and we were not allowed to smoke on the patio. I ate a clam chowder which was totally over salted and served with a burned piece of bread. My wife had crab cakes. She was unable to find more than 2 pieces of crab in it. We shared some calamari which were the worst grease calamari I ever ate. We paid over $ 50 for this and went home hungry. I will never go there again.
Thanks for your note and we do regret you struggle with a non-smoking patio. Our "majority" customers define who and what we are and they have told us that to allow smoking would be highly inappropriate; not to mention the complicated legislative regulations we deal with given the fact we have a tent/awning. My Manager recalls speaking with you and was left with the impression all was well.
We apologize if we mis-read the situation. Please stop by and introduce yourself to me personally as we strive to exceed our customer's expectations in every sense of the word. Our kitchen team is lead by a very accomplished chef, Derek Mayes and when you stop by, we'll attempt to "make it right".
Thank you for your response. The non-smoking patio was not the big issue. It just was a disappointment to us. It is your business decission to make it non smoking. The bigger problem was the food. It seems your chef must have been on a break when our food was prepared. We believe in second chances and therefore apreciate your offer to meet you personally and hopefully enjoy a great meal at your restaurant.
We finally got a chance to grab lunch in Midland and ended up at The Boathouse. What a treat! The food,atmosphere and the service were all excellent. If you haven't tryed "The Roy Sandwich" you don't know what you're missing. I highly recommend you check out this restaurant....a very enjoyable experience!
Thanks for the positive feedback. I'll be sure to pass along your comments to my staff whom I'm most proud of. Be sure to introduce yourself next time you stop by. Thanks for your support Brian- Best Roy
Enjoyed the most amazing dinner at The Boathouse last night! Pan seared Nova Scotia sea scallops nested on a bed of leeks and smoked bacon risotto... wow! Seriously an explosion of flavour and cooked to perfection.
Only bummer was that I had to come indoors to order it off the dinner menu, instead of enjoying it in the fresh air on the patio where the live music was, and where I preferred to be on such a nice summer's eve. Would highly recommend allowing scallop orders for guests soaking up the atmosphere on deck. :) Heck, I would come back every day for that dish!
Hi Lisa. Thanks for sharing your evening with us and for the positive feedback on your meal. Serving our expanded menu on the patio makes us a little nervous as we are a fairly new business and truly aspire to excellence in operations. I promise we will review the decision again in the context of flawless execution. Best Roy
What A Great Time Listening To the Band On The Patio On A beautifull Saturday Afternoon Nice Cold beer And Great Appetizers, Definetly The Place To Be All Summer Long Check It Out Folks You Won't Be Disappointed "Thanks Roy" M
As visitors to Midland, we were looking forward to a meal in such a lovely setting. The food was very good however we were rushed through the meal at such a rate we felt uncomfortable and unwelcomed. We did not give any signals that we were in a hurry and made attempts to slow the pace down. Main course arrived before we had finished the starters and the bill was presented in a such a way that I cetainly wanted to leave. Beth
The fries were terrible. I went when you first opened and you had delicious homemade fries. Now you have terrible, boring freezer fries. How can you put that delicious Angus burger next to those cheap bland and boring fries?!? :( When we asked the staff about the fries they said that it is because these ones hold heat better. What a terrible reason to change the fries! The prices are a bit on the high side for what you get. The service was pretty good overall.
Thanks for your comment I remember discussing your preference with you during your recent visit, for which I thank you once again. I also remember commenting on the fact that the World is a changing and my business model is designed to strike the balance of serving food fast and fresh to the best of our ability. Realizing you're in the food business, you may also know that McDonald's is known for having the World's best fries and they are cooked from a frozen state; not that I care to compete with the Golden Arches. After receiving your note, I immediately interviewed several customers and they love the fries. Given this rich feedback and my obsession to provide great service, may I suggest a fresh garden salad on your next visit as a substitute Thanks again Roy
My husband and I joined friends for an anniversary celebration ( and also to support the fact you were donating 10% of your sales to CLH on May 16th ) at the Boathouse yesterday. We all thoroughly enjoyed our meals; we had the sea scallops which were cooked to perfection and the Angus burger, which was also given 5 stars! When we were leaving, we ran into many people we knew and everyone commented on how delicious their meals were whether it was the fish and chips or the crab cakes and calamari. We had a server who told us it was her first day and it was due to a couple of minor glitches that I am giving 4 stars instead of 5 stars in this review. We did not mind though as she was very polite and friendly, and being in the service industry myself, I can understand the first day jitters. Overall, a great experience!
Thank you for your understanding regarding the confidence and capability of our staff in training. We're currently ramping up for summer business and appreciate we don't always get it right. Hoping to delight on all fronts next time. I'm delighted with our kitchen staff who continue to make me extremely proud Cheers Roy- 1st Mate
Had dinner at the Boathouse last night. Food was awesome, but the service certainly left something to be desired. Our server did not seem very knowledgeable with the menu and seemed preoccupied with training another server--even though we seemed to be her only table. I would return for the food!
Hi Sarah. Thanks for your visit and for your review. We'll endeavour to improve on the service part of your experience. The fact that we're hiring and training tens of staff should be virtually seamless to our valued guests. I'll be sure to congratulate our Chef and his team. Cheers Roy
Once again I really enjoyed my dinner. The service and food was awesome. I was there tonight with a group from Zellers to say our goodbyes to one of our Co-workers. This was my 3rd time coming here, and I will be back again!!!
What a great place to celebrate an anniversary. From the moment we booked our reservation we knew we would not be disappointed. We were asked if we were celebrating a special event so they seated us at the best table in the house, upstairs with a view of the bay.
Stephanie, our server, was great. She looked after our every request. Craig, the Manager, came by to see how we were doing and Petrina, the chef that night even came by to see if we enjoyed the food. The food was excellent, from the appetizer to the pickerel dinner to the desert. Not to mention the excellent wine selection.
We could definitely see the team effort that is put into running this new exciting establishment and it is much appreciated. This was our 2nd time at the Boathouse and we will definitely continue to be patrons. Long over due for the Midland waterfront! Well done and keep up the good work.
The first time I went everything was great food, service but the second time the food was great but the service was bad. We were asked what we order 2 times and it took so long. But I will go back and sit in the area of the first server. Still a great place!
Thanks Leah for the positive feed back on the food. We have a fantastic Chef and Kitchen staff. Thank you for letting us know that we have some room for improvemnet in the service department. Everyday we are striving to improve.
I went to The Boathouse hoping for good things and that is what I got! Roy and Mary were hospitable hosts, the service was great, the atmosphere lively (but my friends and I could still talk comfortably amongst ourselves and hear one another), and the food yummy! So glad to see the service and food now match the wonderful location. We'll definitely return!
I am so happy to see it open and hopping and full of friendly people! The renos are beautiful, and the service was fantastic! Blue cheese burger was fantastic, but I agree about the soggy bun....Cheryl was a great server and always a friendly face! Nice to meet Roy, and be treated so well! Happy to have a new stomping ground! GI JANE
Thanks GI Jane for taking the time to pass along your comments. We'll work on the bun and forward along your positive remarks regarding our staff and trades folks who spruced the place up. Please look me up next time you're in Cheers Roy
Hi Roy, We were there Wed. from cocktails and dinner to go... The staff was awesome...attention to detail was the utmost...I would suggest a pana bun for the burgers just because they get soggy in a carry out...oops...And would luv to see a Greek version of the Blue cheese burger...Fetta yum...For appetizer's the calimarie was delish...And your beers were great ! Lets hope the Town Council sits up and takes notice... Cheers Roy & Staff !
Thanks for the visit and the feedback We're doing a lot of listening to our customers in the early stages of opening in order to get some rich feedback. After which, we may be tweaking certain decisions around service and menu. Best Roy.
Our first visit since Scully's was replaced. The bright spot in the experience was seeing Jason retained on staff. The man is not long for Midland area, surely he will rise up the food chain. My wife had fish and chips, rated 5 of 10. I had a blue cheese burger with a delightful salad and vinaigrette. In truth, probably the best burger I ever ate, rated 9 of 10. But still, $14.00 for a burger and salad.
Glancing at the menu, it seems the new owner is perhaps pricing himself out of the Midland market. $10.00 for bowl of soup, I don't think so. Lunch of fish and chips and a burger and a generous tip came to about $100.00. Granted there were 5 drinks, but i felt the glasses of wine were some what undersized for the price charged. I am a tad suspicious of the earlier reviews, all granting 5 stars. In my opinion, no one gets 5 stars, there is always room to improve.
Thanks Bill for taking the time to pass along your comments. 9 out of 10 for the Blue cheese burger means we still have work to do. As for Jason, we too think he's a star. Look forward to seeing you again soon. Cheers Roy
I have had the pleasure to eat lunch here all week in training, I have tried something different every day and have not been disappointed once.. The food is fantastic, staff are very pleasant and quick and the view is awesome!!! A must try in the midland area...
I have had the pleasure of having both lunch and dinner at the Boathouse. The staff are really friendly, the view of the water is beautiful and the food is fantasic!! Definitely a place in midland that you want to visit.
What a great spot! I was here for a week of training in the upstairs section of the restaurant. Roy and his staff were fantastic! The hardest part was not getting distracted by the water views! I highly recommend the Roy Sandwich - its amazing. I hope to be back again in the summer when the patio is in full swlng!
Thanks for stopping by and for the kind remarks. April will bring in some great entertainment and feature local talent. On April 12th we showcase Marlon Gibbons and on the 21st, Cindy Thompson. The latter is billed as a belated St. Patty's day event given the fact we went dark in February. Not green beer you say! Best Roy
My wife and I went here for our Sunday dinner tonight. From the service to the food this place was the best of both we have had in this area in a long time. We had never been to the previous restaurant at this location but will be having many dinners here now. If you are in the area or not we would definetly reccomend, its worth the drive! 6 out of 5 stars:-)
had an awesome experience this afternoon at the Boathouse Eatery! Right from how friendly my Brother and I were greeted to how fast our food came, to how good the food and *new* ambiance was! In speaking with the new management, looks like things are only going to get better. If you haven't yet been, it's worth it 10-fold.
The Boathouse eatery was great! The restaurant renos are clean,modern and well done. Food was fresh and tasty. We had a great family meal and walked the harbour checking out the boats afterwards. This is a much needed welcome addition to Midland!
Thank you Roy, Your staff and food were fantastic and the atmosphere great as well! This looks like it will be a fantastic, positive improvement to the establishment. We will be back again and most certainly spread the word.
Tyler and April. Thank you for helping us celebrate our opening day and for taking the time to share your experience. Our new look, new talent and exciting menu are both customer focused and customer driven. Thanks again for your business. Cheers Roy
I was very excited to hear the news! Looking forward to a great place to sit and enjoy a meal, a drink or both, with great views on such an awesome piece of property right on the water! Congratulations, Roy!
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